![]() ![]() Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.Looking for drafting your winning cover letter? See our sample Customer Service Representative Cover Letter. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field. ![]() The major skills depicted on the customer service representative resume indicate – proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. ![]() To target on providing excellent customer service, the CSR undertakes the following tasks –managing large amount of inbound calls, generating lead sales, identifying and assessing customer needs, building sustainable relationship with customers, providing accurate information by employing right tool, handling customer complaints, following communication procedures and engaging customers in an interactive manner. Customer Service Representative Resume SamplesĬustomer Service Representative provides information about product and service to the customers. ![]()
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